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Featured Testimonial

Building a Pool with Premier Pools

We had several pool companies come and give us ideas and quotes for a pool at our house in Mosman.

In fairness, it was always going to be a challenge as access down the side for machinery and the like is impossible-

Of all the companies, by far the best Sales advisor was Barrie Compton from Premier. He certainly knows his business and does not beat around the bush. We are delighted we met Barrie as the photos of our end result will highlight.

Once we agreed to build with Premier we were introduced to the very efficient back office support team directed by Claire and with their help we moved things along quickly. Once we had the green light from council I finally met the man himself- Justin – Second generation pool builder within the business his father Klaus founded some 30 years ago.

Justin is so calm and the many years experience shines through in the way he goes about things. The team that came through for every phase of the build was superb- I cannot fault a single person that was on site- Their professionalism and skill was frankly the finest I have ever seen- Well done guys- please share this with the entire team and wish them all a Merry Christmas and all the best for 2015.

Felice Testini, Mosman

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My wife and I were delighted with the work Premier Pools did for us. We went into the project knowing nothing and ended up with a beautiful, cost-effective pool that our whole family (and all our friends) love to use. The biggest advantage we found with Premier is that they coordinate nearly all the work that goes into the project — not just the pool but the landscaping, fencing, whatever else you decide to do as part of the project. That meant that we just had to sit back and watch it all happen. We got frequent updates and visits from Premier’s manager, who was never too busy to answer a question. We highly recommend Premier Pools and are very glad we chose them.

Dave & Kate,Curl Curl
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Dylan & Damien,

Having recently started using our new pool, I wanted to let you know how pleased we have been with the entire Premier Pools experience. From initial quotes throughout the dig and build process it has been seamless.

Particular credit should go to Dylan, for whom nothing was ever a problem throughout the job. Dylan was consistently helpful and courteous and, crucially, diligently followed up on all commitments and kept a close interest as the job proceeded.

As part of a broader, larger build project, Dylan and Premier Pools were an unparalleled standout for service and professionalism. We would have absolutely no hesitation in recommending Premier to anyone considering a pool build.

Many thanks for your teams’ support through what I’m sure can usually be a stressful experience!

Mark & Susie, Seaforth

We used Premier Pools in 2015, completing prior to summer almost 18 months ago.
The team who built the pool were very good and we are very happy with the result. We got what we paid for and the family loves the pool.
What has stood out since however has been the amazing post sales service from Damien and the team. The training post installation and help in explaining and fixing certain things to a first time pool owner showed a dedication to the customer that is rare today. They went to another level 12 months after completion when Damien fixed a problem we had while we were away on holidays (caused by me) and he spent hours cleaning it up.
I can’t remember a better customer experience. Highly recommend Damien and Premier Pools.

Dan, Roseville
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Hi

I would like to thank Premier Pools for the amazing job they did in putting in my new pool. Premier Pools had been highly recommended to me by friends and they lived up to their reputation. From the start, Wayne gave me great advice and ideas and made the initial procedure very easy. I cannot thank Dylan and his team enough for making the whole process of the pool construction so smooth and easy for me, everyone involved was always professional and courteous. Dylan went above and beyond in making the pool perfect. He has a high level of knowledge and expertise and made everything completely stress free for me. I would also like to thank Murray. He was great with the handover and gave very clear instructions. I would recommend Premier Pools to anyone.

Cath, Freshwater
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To whom it may concern

I would like to take this opportunity to say how impressed both Linda and I were at the professional conduct displayed by Dylan while carrying out the works for our pool. His expertise has made this project flow very smoothly indeed. We would have no problems in recommending Dylan and Premier Pools to anyone who may ask.

Once again thank you Dylan for looking after us.

Les & Linda, Killarney Heights

Premier Pools design and Construction process is the best in the business. Over the many years that CMS Surveyors have been working with Premier Pools we have witnessed quality outcomes for each and every client. The family owned and run business is testament to how a company who has pride in its work should be run.

My family and I have had a Premier Pool for nearly three years and love the way it looks and performs. There recommendations on what equipment to install has been fantastic to keep maintenance easy.

I have a number of close friends that have also installed Premier Pools and I recommend Premier Pools to many of our surveying clients.

Dave & Mel, Allambie Heights

Hi Damien

Deborah and I would like to thank you and your entire team for our wonderful swimming pool. We can hardly keep the kids out!…despite the latest temperatures dropping off as we approach winter.

The experience has been brilliant – all the way from breaking ground through to final competition a few weeks ago. You have delivered exactly as per expectations and exactly on projected cost.

We would like to make a very special mention of Adam. Adam guided us through the entire process, always on hand, with patience, professionalism and courtesy. Always offering solid advice, consideration and genuine insights in dealing with any unexpected issues or challenging decisions. He is a credit to Premier Pools in his role as a project manager and brand ambassador for your company.

Regards

Wayne and Deborah, Frenchs Forest
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To the Premier Pools team,

Ana and I just wanted to pass on our thanks and let you know how impressed we were with the Premier Pools team throughout the whole pool construction process.

Everything was very professional, completed on time, no hidden costs and the workmanship was great, we are very happy with the pool!

In particular a big thanks to our construction supervisor Dylan, who was really great through the whole process and kept everything running smoothly. Dylan always kept us informed with what was happening and went above and beyond to make sure everything was done on time.

Thanks also to Barrie who was excellent in helping us decide on our options for the pool, and to Murray who was great in doing the pool handover – extremely knowledgeable, professional and very good customer service.

We are very happy with our pool and it has been getting plenty of use over the last month! Thanks again for a great job and we are happy to provide a reference anytime.

Phil & Ana , Roseville

Hi Damien,

To everyone at Premier Pools, we wanted to say a huge thank you!  We had never embarked on anything like this before, and were filled with trepidation, but the customer service was fantastic from beginning to end.  We appreciated that Damien was there for us throughout the process, and was incredibly responsive.  We especially want to thank Steve Atkins who did the most amazing job and managed to make miracles happen by pushing the finish date to accommodate us as some special circumstances arose.  The team (Damien, Steve, Claire) also went above and beyond to assist us with some things that fell beyond their scope of responsibility.  The process was seamless, and exceeded our expectations….but most importantly the finished product is beautiful. We would highly recommend Premier Pools.

Shanée and Christos Apostolou, Turramurra

Hi Damien,

Well, after a long wait, no thanks to the weather, our pool is finished and looks amazing! We are thrilled and kids are so excited. They jumped in this arvo as soon as they could!

We just wanted to thank you and let you know what a pleasure it was working with Steve Atkins and his team. He communicated well and let me know what was going on, and despite all the problems we had with the weather not co-operating (poor Jay!), he was always calm and practical in his advice. The various trades that worked on our site were polite, turned up when expected and left a clean and tidy site.

I have already mentioned your name to a few people when asked if we would recommend Premier.

Thanks again.

Sandy and Daniel - Pymble

Now that our pool is very close to complete (just need to get our gas lines connected), I just wanted to pass on a couple of pieces of feedback.

The whole experience with Premier has been positive. Deadlines has been met, the quality of the pool and equipment is great, the job foreman (Steve) has been responsive and rendered assistance as and when required, your accounts department (Steve O’Brien-Pounde) was very helpful dealing with and addressing numerous queries and Claire went out of her way to assisted us (my wife – Tracey) when we were dealing with Sydney Water approvals for the construction of our deck. Where we hit speed bumps along the way, these were handled professionally and the end goal was always achieved. Klaus was very helpful in these dealings also.

I met with Murray Stillman (Eco-Blue) yesterday to do the formal handover. Every dealing I have had with him (either on the phone or in person) over the last 6 weeks has been the same – helpful and responsive. His professionalism and customer service has been fantastic.

So, I wanted to thank you and ask you to pass on your thanks to the team for their assistance and for making our experience a very good one.

Finally, we have been actively recommending Premier to family and friends given our positive experience.

Thanks again, we appreciate your efforts.

Peter & Tracey, Linley Point
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We had 3 quotes for our pool.  The quotes varied and as we delved further into the quotes we found that ultimately Premier Pools had actually included all costs, while with the other companies there would have been a lot of variations to bring up the quote to the extent of the Premier Pools quote.  We are thrilled that we have chosen Premier Pools to do our pool.  We liked Damien from our very first meeting.  His honesty and integrity shone through, which has been through all staff in the company we have dealt with. His patience is commendable too!  We had a very tumultuous time with our renovations and Damien was able to ‘go with the flow’ when it impacted on the pool’s journey.  He often had to repeat what he was saying to me and never got frustrated! Other trades commented on what a fantastic job the Premier Pools team did as they dug the hole and cemented the frame of the pool.  We now are the proud owners of a beautiful plunge pool, which is delicious to be in to say the least!  Thanks Premier Pools for making our dream come true! To sum it up, we most certainly would recommend Premier Pools if you are thinking of getting a pool.

Janet & AnitaLeichhardt

Dear Damien and all at Premier Pools

Thank you so much for the professionalism and courtesy shown by your team throughout the process of building our pool. We had heard positive comments from friends about your company, and that helped us decide to choose you to build our pool. I am happy to say that our experience has also been a positive one, and I would be happy to recommend you to others.

Thank you

StuartPymble
earlwood1

Dear Damien, Adam and team,

We would like to take this opportunity to warmly thank you for making our whole experience of building our first ever pool a delightful one.

We were very impressed with everyone we met through the entire building process. They were stand out professionals. We particularly appreciated how helpful, communicative and friendly the Premier team have been. They certainly put at bay any apprehensions we were having through the various stages patiently answering our countless questions.

Damien, we liked you a lot from our very first meeting. Your honesty and integrity shone through. We knew instinctively you and your company were the ones we wanted to deal with. And we are so happy you have proved us right. We are now proud owners of a beautiful infinity edge pool, 2 metres up from the ground …for all to admire. Certainly a job well done.

Once again, thank you so much we will surely recommend Premier pools to anyone who is considering building a pool.

Sylvia and PravinEarlwood
jane-lane-cove-north

Hi Damien,

I just wanted to let you know that Premier Pools provided me with a fantastic experience when building my pool, from the initial quote stage, right through to handing over of the pool and trouble-shooting the new equipment over the Christmas period.
I was so impressed with their professionalism, and the fact that the project proceeded without a hitch.
Justin kept me informed of works throughout the project and expected completion dates.
What more can i say – you did a fantastic job and I am already recommending you to my family and friends – Thank you!

Jane Lane Cove North

Hi Damien, Justin and team,

Thank you for your hard work and dedication to build our pool. It’s slightly unusual I know, and challenged a few people – but it looks a bit different and we love it. When we’ve finished of the landscaping I’ll let you know and you can pop by and see finished product.
A friend of a friend of mine will give you a call, she wanted a good pool company, she’s heard so many bad stories – so I put her onto you.
I hope you have a good break and happy new year.

ClaireElanora Heights
alan_bianca

Hi Damien,

Thanks again for all your support and help and we are so looking forward to jumping into the pool soon. You guys have been an absolute pleasure to work with and you are more than welcome to use us as a reference site for any future business. We will be sure to sing your praises.

Alan & BiancaRose Bay
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We just wanted to say thank you to all of you, it has been a pleasure dealing with Premier Pools and I would highly recommend your company to anyone.

Navi & RogerTurramurra

I wanted to quickly send this email to thank Premier, but more to Steve Atkins, for amazing customer service.

We recently built a new home and had contact with various vendors over this time. There were generally issues and mainly a lack of customer service on every occasion.

When it came time to building our pool, we went for a word of mouth referral to Premier Pools and never looked back. The pool building process was the best contracting experience thanks to Steve. We were always informed about the process, kept in the loop, trades were always on time and jobs were done well. Our pool has been in now for almost 3 years and the customer service is still EXCELLENT!!! Exceeds expectations every time! This is with thanks on many parts to Steve.

Thank you again Premier and Steve Atkins! Your service and workmanship are the reasons why we continue to send everyone we know your way!!!

Jacki North Ryde

Just wanted to say how much we appreciated all the effort Premier Pools went to designing and constructing our oasis at Carss Park, Adam Christo was great and nothing was a drama, even when my wife changed the design of the internal construction to have a more child friendly play area when the construction was already underway.

The water feature looks great and now the Landscaping and plants are finishing the project looks complete, thank you again and we will be referring Premier Pools.

MarkCarss Park
premierpools_carly_trent_pool

Hi Justin,

I just wanted to say a big thank you for our amazing pool.  It has changed our lives – it is much more relaxing to wonder downstairs for a swim rather than taking the two kids to the beach, where one hates the sand and the other one eats it!  We really appreciate all of your and your team’s hard work getting it in by Christmas, and making sure that everything was in working order.

I hope you had an enjoyable and well deserved break,

Carly and TrentNorth Narrabeen

Dear Justin,

Thanks so much for making our pool building experience fantastic. We are very happy with the result and are happy to offer a reference to you and Klaus whenever you may need one.

Once again Justin thanks for the great service we really appreciate it. Enjoy the snowboarding and if you get a chance drop in for a quick drink.

TimBondi Beach

Dear Damien,

a couple of comments about our experience with Premier Pools:

Greg Elton – Greg left us in no doubt as to the overall cost of installation and possible issues (luckily nothing insurmountable).  Very knowledgable and I’m glad we heeded his advice to only one light in the pool as these are very bright after turning it on last night.

Excavation contractor Peter – very professional and did a great job.

Form Work – Ivan & off sider – same comments as for Pete.

Tilers did a great job.

Pebble-crete – Pat and the crew again did a great job, and we were lucky to get him when we did.

Supervisor Adam Christo – Did a great job co-ordinating all of the guys.  Adam along with Greg were a pleasure to deal with.

The pool is just about finished and looks fantastic. It has transformed the property in my opinion. And got the kids off the damn computer. It has been a pleasure dealing with your guys and will strongly recommend you to anyone thinking of installing a pool.

Please pass on my regards when you have a chance to your representatives and contractors.

JulianDulwich Hill
dave_chris

Thanks for finalising the pool and it looks great.  The kids will enjoy using it over the coming holiday period.

I appreciate the Premier team’s responsiveness to getting the pool finished and I will recommend Premier to any of my friends who may intend on getting a pool.

Dave & ChrisCabarita
john_cath

Dear Damien,

You and your team recently completed a pool build for us and I just wanted to pass on our heartfelt thanks for a job well done. I must admit, after hearing anyone I know who has undertaken a project of any size recount their building horror stories the building of our own pool was something I approached with a measure of dread. However, my fears proved unfounded. The team at Premier were professional, well organized and delivered the project ahead of schedule all against a backdrop of a fairly difficult access situation and limited space. Special thanks to Justin Christo who was our project manager and pulled everything together.

Our pool looks great and we are really happy with it (especially the kids!). I wouldn’t hesitate to recommend Premier to anyone who is planning on building a pool. You won’t be disappointed!

Please pass on our thanks to your team.

John & CathBalmain

Hi Damien,

We are really happy with the pool and wouldn’t hesitate in recommending Premier to other people. Everything ran incredibly smoothly (and quickly!).

Renae & HeathManly

Space Landscape Designs find Premier Pools extremely professional to work with. Our company design a lot of swimming pools each year to which we refer customers to Premier Pools for construction. Their attention to detail is exceptional and they follow our designs to the tee.

I have received numerous unsolicited comments from our satisfied clients who engaged Premier Pools to construct our designs. Damien is a good communicator which is essential for the running a pool construction company.

I have no hesitation recommending Premier Pools for any type of pool construction projects.

Jason ElbozDirectorSpace Landscape Designs
bernadette

With a new house being designed and built as a knock down rebuild, we sought advice from builders and developers regarding recommendations for a reliable and competitive Sydney pool builder. ‘Premier Pools’ name came up each and every time.

We met with Damien who looked at our site and house plan. He took the time to understand our tastes and he put together a really beautiful design. Furthermore, he made the entire process extremely easy; from council applications to the actual pool construction and solar installation.

His team worked together seamlessly and with building a new house, we were grateful for how easy Justin’s construction team made it for us. Premier Pools exceeded my expectations on every level and I have already recommended them to friends.

BernadetteSeaforth

Dear Damien,

I would like to express my satisfaction at the way the construction and hand over of our new pool was handled by your company and team.

From the very beginning of negotiations with Greg Elton, everything was straight forward and clear, especially when I made it known that we had a tight budget and no unexpected variations would fit into our plans. Greg worked with us to ensure that everything was included so there were no hidden suprises.

Throughout the construction program, Justin was in regular contact with us, sometimes daily dropping in and calling us, to ensure the job was on track and we were kept informed. With the tight schedule, and our expectations that the pool would be ready prior to Christmas, everything was done to acheive this date.

Our family and friends were happily swimming 2 weeks prior to Christmas and it certainly made our holiday break special.

After researching and hearing so many horror stories of pool projects gone badly, over time and over budget, we have nothing but praise on how this project was conducted, communicated and handed over.

Please pass on thanks to all your team that was involved in our new pool.

Nik Elanora Heights

Damien,

Anthony and I would like to thank Justin and yourself on making our dream come true.

From the quotation stage to the hand over of our pool, the Premier difference was your honesty, integrity and willingness to share your vast knowledge. You and your employees listened, advised and acted with the highest level of professionalism. There were no hidden costs, everything was transparent and the final result was the pool that we had asked for at a competitive price delivered on time!

Thank you so much Damien, Justin and all involved.

Anthony & WendyNorth Curl Curl

Dear Damien,

I am writing to say a very sincere thank you for building our pool. You may remember that I was a very nervous customer prior to signing a contract and did a lot of shopping around to ensure we were getting the best deal. Right from the estimate, you guys were the stand-outs. There were no hidden costs or tricky exclusions, the estimate was honest and transparent (as were you) and so we chose Premier for the project.

From that day until now, a year after our pool was completed, we are delighted with the decision. Under you and the Project Manager, Steve, you brought the project in on time (at your busiest time of year too) and on budget. Now we have a quality, beautiful looking pool that has added an enormous amount of value to our house and pleasure to our summers.

If there were ever any minor issues following the completion of the build, you or Steve were on site within days of me calling and the issue was rectified (even though it was usually related to us just getting used to balancing the chemicals!). I have regularly recommended you our family, friends and colleagues since working with you and would have no hesitation in recommending you to anyone looking to have a pool built.

Julie WoodHaberfield

We recently had a pool completed by Premier & I wanted to provide you with some feedback.

Adam Christo was our construction supervisor. We found him to be extremely professional, with excellent communications skills, he kept us informed at every stage, responded to all queries & requests promptly & provided us with some very helpful advice & guidance.
When we had problems contacting our original landscaper Adam was able to assist us by providing us with another contact who we also thoroughly recommend, we can’t thank him enough for this assistance.
Additionally Adam went out of his way to get the pool filled in time for family arriving from UK & even came over in his own time to set everything up for us so that we could enjoy it straight away.

Claire Norton has also provided advice throughout the process & has been extremely prompt & helpful responding to any query I have asked, even the rather annoying ones (I do keep losing paperwork).

I would not hesitate to recommend your company & would like to again thank Adam & Claire for the excellent service.

HilaryCromer

Thank you Premier, we are delighted with our new pool!

From the initial consultation Damien informed us of the possibilities and developed our ideas, now we have a pool perfectly suited to our needs. The quality of finish and workmanship has been outstanding thanks to Steve and Frank and all the sub-contractors involved. The team at Premier have been extremely helpful, friendly and professional. Scott and I will gladly urge our family and friends to utilize Premier Pools.

Julie & ScottTurramurra

The construction of the pool occurred at the same time as us building our house. The professionalism and high quality of work conducted by your employees was outstanding and made the experience so pleasing. If you had a building company, I would have employed your same team to build our whole home.

We are very happy with the final product and want to send a big thank-you to Steve and the team for keeping the process so seamless. We would definitely recommend your company to any family or friends building in the near future…thanks again!!

DeanaLily Field

Simon and I would just like to say a big thank you to the team at Premier Pools for your excellent service, your patience and achieving a fantastic result with our gorgeous new swimming pool. We’ve had so many compliments already and the whole team was excellent to work with from John who guided us through the early process to Steve and all the tradespeople who got us through the hard bits of construction, to Peter who gave us a thorough lesson on how to operate our new masterpiece.

You were able to take our ideas and make them better, and now we have a fantastic pool that we will enjoy as much as the kids – bring on summer!

Leigh & SimonRoseville

I am writing to thank you for the superb service provided by your people, especially Justin who was our project manager.

This was the second pool we have had built in the past 10 years. Our first pool at our previous address was built by one of your main competitors and the whole project was a nightmare from start to finish running well over time and causing us a great deal of frustration along the way.

From the beginning of the project your people have been a pleasure to deal with and I am happy to say we are very satisifed with the result.

Please pass on our sincere thanks to Justin and the team.

MarkMosman

We are just writing to thank you for the great service provided by the Premier team led by Justin Christo. We are delighted with our pool and have been amazed at how efficient the whole process has been. The design and quote process was undertaken in September, the DA was approved just before Christmas and we were swimming by Easter! Justin managed the construction extremely well and was most professional and obliging to deal with at all times.

With thanks to you all.

Alec & MeredithManly
warren_sam

Dear Damien,

I just wanted to send you a quick note to thank you and the team at Premier for the fantastic pool you’ve recently completed for us.

I must admit, my wife and I were a little worried when we started this project after a number of our friends shared their horror stories about their experiences with pool companies. Thankfully, our fears proved to be completely unfounded.

Our pool was the last major construction project for us (after the house and large rear patio area) and was by far the most trouble-free experience. Over the last 5 years we have dealt with various trades-people from all areas of the construction industry and none have performed as professionally as those your project manager, Steve Atkins, had work on our pool.

As you know, we wanted more than just a pool and our project involved integrating a rather large pump house with bathroom facilities. Steve was always prepared to go the extra mile and see to it that the whole job worked seamlessly, rather than only concentrate on his responsibilities with the pool. Often he would offer advice on the ‘Cabana’ ensuring all elements of the whole pool area integrated properly to achieve the desired result. At one point he carried almost a tonne of concrete, one bucket at a time, to re-concrete part of the patio that had nothing to do with the pool!

Please pass on our gratitude to Steve, Frank and the team for doing a wonderful job.

I have nothing but praise for Premier Pools and would happily recommend you to anyone.

Warren & SamRiverstone

Dear John & everyone at Premier involved in building our fantastic pool.

Thank you for a beautiful job.

In the New Year I’ll be in touch to arrange for you all to come over for a glass of celebratory champagne and a nibbly or two!

Thanks for your quality.

Jonathon & AlisonPymble
ron

Dear Klaus,

It is with much pleasure that I write this letter to thank you and praise you for the great job that you and your company did in constructing our pool at Seaforth. It was especially appreciated having it up and running for Christmas.

As you know it was a challenging site with difficult access, but it was handled with few problems by your people.

The structure of your company seems to work very well. You were available if needed, and your supervisor, in this case Justin, had the ability and authority to organise everything and solve problems quickly. Your workers all seemed to be a great lot.

We had heard so many horror stories of problems that people experienced in having pools built – long delays, bad workmanship, faulty equipment etc. However in our case there are no complaints at all and the pool looks fantastic and works very efficiently.

It has already been my pleasure to recommend you unreservedly to a couple of prospective customers and I shall continue to do so.

Please pass on my thanks to all your workers and sub-contractors invloved in this job.

RonSeaforth

We are very happy to inform you that we are so pleased with the completion of our pool. Steve Atkins, Frank Farrugia, Peter Woods and you Miss Claire was so professional with your work. Your people are so easy to talk with, with no waiting time with our inquiries. Premier Pool was fully well recommended.

Mario & MariaWestleigh

Claire and team,

Please pass this on to the team.

I would like to express my appreciation of the team that delivered my pool. This started with Greg Elton and then was carried through by Steve Atkins. The personal service, responsiveness to calls and issues, follow up and quality of the trades and finishes was outstanding. I would highly recommend Premier Pools to my friends. Also happy to allow a prospective customer to come and inspect.

Teri & SteveEpping